Unable to connect to the car system or experiencing repeated reboots
possible reasons: Car system protocol error, incompati- bility with the car system
solution/resolution
A: Please check if the original car has CarPlay functionality activated and has selected the CarPlay mode.
B: Ensure the USB cable is inserted correctly as per the instructions, securely plugged in, and properly seated.
C: Try using other USB ports in the original car and avoid connecting other devices to those ports.
D: Reset the original car's system to factory settings, then reconnect.
E: Try replacing the USB cable .Unable to connect to the phone
possible reasons: The wireless Android Auto function on the phone is not enabled, and too many connection records are affecting the connection
solution/resolution
CarPlay:A: 1. On your phone, go to Settings - General - CarPlay - Car. Clear any connected devices listed there.
2. On your phone, navigate to Settings > General - Reset - Reset - Reset Network Settings. Restart your phone and reconnect.B: Make sure that the product's Bluetooth is not connected to any other devices. Keep Wi-Fi and Bluetooth on. After successful Bluetooth connection with the phone, when prompted with "Use CarPlay while driving," select "Allow," then patiently wait for automatic entry into the CarPlay interface.
Android Auto:
A: Ensure that the phone runs Android 11 or later, has the Android Auto app installed, and opens on the phone. Confirm that prompts during startup are responded to properly. Check in settings for the option for wireless Android Auto and make sure it's enabled.
B: While attempting a wireless connection, ensure that the product's Bluetooth isn't connected to other devices and that Wi-Fi is enabled.
C: On the phone, start Android Auto, go to Settings - Connected cars - Clear all connected cars. Activate the option for new car information in Android Auto settings, then turn it ON. In the phone's Bluetooth settings, forget all connected Bluetooth devices, clear the cache of the Android Auto app, restart the phone, reconnect, and wait for automatic connection.D: Finally, use a data cable to connect the phone to the car's USB port with Android Auto. Even if the wired connection doesn't work, it indicates that the phone doesn't support Android Auto. Consider replacing the phone.
After using it for a while, it disconnects
possible reasons: The software encountered a minor bug or a protocol error
solution/resolution
1. Use an additional Y-cable.
2. Reset the car system; if that doesn't work, re-flash the box software.
The potential issues during an upgrade
possible reasons: The operation is incorrect, the card format is incorrect, the file name is incorrect, and the card memory size is incorrect.
solution/resolution
1. A high-speed TF card with a capacity of less than 64GB formatted in FAT32. The upgrade package should not be altered and must be placed in the root directory of the TF card. Avoid power interruption during the upgrade process.2. Contact customer service promptly to confirm the correct upgrade method and ensure the files are error-free before proceeding with the upgrade.
Google Maps and media have no sound
possible reasons: There are compatibility issues between the box software and the car system.
solution/resolution
1. Please switch back to the original car radio to play the radio. Then return to this product's interface, select Bluetooth music, and play a song.2. Please contact customer service promptly to collect logs for analysis and resolution.
Abnormal call quality (unclear two-way sound)
possible reasons: Check the car's microphone or wired CarPlay for any audio issues during calls.
solution/resolution
Please contact customer service promptly and provide a video showing the call issue along with logs for analysis.
